Returns & Exchanges

At Florina, we strive to ensure you are completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange items within 14 days of delivery provided they remain in their original condition.

1

Initiate Your Request

Log into your Florina account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

2

Prepare the Package

Place the items in their original packaging with all tags, labels, and hygiene seals intact to ensure your return is accepted.

3

Handover to Courier

Our logistics partner will contact you within 48 hours to schedule a pickup from your doorstep at a convenient time.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method or Florina store credit.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing