Frequently Asked Questions

Everything you need to know about shopping with Florina

What is Florina's shipping policy?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days depending on your location.

How can I return an item?

You can return any unworn and unwashed items within 14 days of receipt. Simply contact our support team to initiate a return and receive your prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and PayPal.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results with our chart to ensure the perfect fit.

Are Florina products authentic?

Yes, we guarantee that all items sold on Florina are 100% authentic and sourced directly from reputable designers and manufacturers.

Can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.